Shipping policy

Shipping Policy

BESTEN HOME CENTER only ship within Australia
Delivery is via Australia Post, TNT or a third-party courier
All deliveries are sent with registered couriers and must be signed for at time of delivery. Under some special circumstances, courier deliveries may be replaced by Australia Post.
Shipping address cannot be changed once order(s) has been shipped.
As the registered couriers are third-party courier companies, BESTEN HOME CENTER are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
If you are not home at the time of delivery additional delivery charges may apply.
Shipping cannot be sent to PO boxes and items must be delivered to occupied addresses
Order cannot be cancelled once order has been shipped.
Shipping times may vary depending on your location, please allow 2 – 10 business days for delivery of stocked items. Additional time for items that need to be ordered in may cause delays. Back orders or delays will be notified to you directly.
Shipping charges are determined by packing size, weight, and delivery location.

ALL CERAMICS, SINKS, VANITIES, BATHTUBS, BASINS, TOILET SUITES and Large-Scale Items occur a Shipping Charge

Pickups

For all pick orders a pickup number will be supplied via email. No Pickup will be accepted without the Pickup Number
Pick Up orders could take anywhere between 24-72 hours once ready, or for custom or special order could take 2-4 weeks
Once you receive your pickup number you have 7 days to pick up your order. After 7 Days if your order is not collected any damages incurred will not be covered.
If you would like to keep your order longer than 7 days this can be organised with a charge of $20 per pallet space per week

Your cart