Warranty coverage can vary by product, manufacturer, category and purchase date. Contact us before making assumptions about a specific warranty period or remedy.
Information to keep
- Proof of purchase and order number
- Product name, SKU and batch or serial details where available
- Clear photos or videos of the issue
- Installation and maintenance records where relevant
Making a warranty enquiry
Contact us with the information above and a description of the issue. We will identify the applicable product or manufacturer terms and explain the next step.
Warranty terms operate alongside, and do not exclude, the rights and remedies available under Australian Consumer Law.