Policy
Price Guarantee
BESTEN HOME Offers More Than Just Unbeatable Prices
At BESTEN HOME, value isn’t just a promise — it’s built into everything we do.
Permanent Price Reductions
We constantly review and reduce prices across our range to ensure longterm affordability, not just temporary promotions.
Exceptional Customer Support
Our dedicated Customer Service Team is here to guide you through every step of your product selection, offering professional advice tailored to your needs.
365Day Returns & Exchanges
Shop with complete confidence. Our 365day return and exchange policy gives you peace of mind long after your purchase.
Extensive InStock Range
With a large selection of products ready for immediate pickup or delivery, we help you stay on schedule and bring your renovation vision to life.
Our Commitment to Low Prices
At BESTEN HOME, we don’t just talk about low prices — we deliver them.
Our Unbeatable Price Guarantee (UPG) ensures that if you find an identical stocked item at a lower price from a competitor — even during a sale — we won’t just match it. We’ll beat it by 5%.
Please note: Items listed under “What is excluded from the Unbeatable Price Guarantee” are not eligible.
Terms & Conditions Apply: For full details, refer to the UPG Frequently Asked Questions at the bottom of this page. BESTEN HOME reserves the right to final interpretation.
How to Secure the Extra 5% Discount
Step 1: Record the Price
Capture proof of the lower price — catalogue clipping, screenshot, webpage link, or similar documentation.
Step 2: Inform Us
Contact us via email, online chat, or visit the BESTEN HOME Rydalmere Showroom. Present your documented evidence of the lower price. Note: The advertisement must be from a recent promotion period.
Step 3: Match and Save
Once verified, we’ll apply a 5% reduction to the matched price — delivering on our promise of unbeatable value.
To qualify, the purchase must be made at the time the price match is approved. We cannot hold discounted prices for future purchases or issue pricematch quotes for later use.
OPEN SUNDAY BY APPOINTMENT
Our service is designed for homeowners planning renovations, offering expert guidance on bathroom, kitchen, and laundry product selection.
What We Provide
- Dedicated Sales Consultant Oneonone support from start to finish.
- Extensive Product Consultation Recommendations tailored to your project needs.
- Precise Guidance Based on your individual preferences and requirements.
- Appointment Scheduling Avoid peak times for a smoother experience.
SERVICE HOURS
Monday to Friday: 9:00am – 5:00pm (Weekdays recommended to avoid weekend rush.)
Saturday: 10:00am – 4:00pm (Currently not available for appointment bookings.)
Sunday: 10:00am – 4:00pm (Open by appointment only.)
Still need help?
Our team can assist with orders, delivery, returns, warranties and showroom visits.