If you need to request a return, exchange or report a product issue, contact us before sending the product back.
What to provide
- Your name and contact details
- Order number
- Product name or SKU
- Reason for the request
- Clear photos or other supporting information when relevant
How requests are assessed
Eligibility and the available remedy depend on the product, the reason for the request, the product condition, the applicable terms and your rights under Australian Consumer Law. Do not rely on an unconfirmed return period or send goods to an address without receiving return instructions.
This information does not limit any rights or remedies available under Australian Consumer Law.