How does payment work?
The product amount is collected through Shopify Checkout. Some orders require a delivery review before dispatch.
When is Greater Sydney delivery free?
Eligible standard base delivery to approved Greater Sydney postcodes is A$0. This applies to a safe, ground-level and truck-accessible unloading point. Product size, fragility, site access or special handling may result in an additional delivery cost.
What happens if my order needs a delivery review?
We hold fulfilment, review the delivery requirements and contact you before dispatch. If an additional delivery charge is required, we send a balance invoice. Dispatch proceeds after that balance is paid. If you do not accept a required additional charge, the order is cancelled and the product payment is refunded.
Can I collect my order?
Pickup is available after confirmation from 283A Victoria Road, Rydalmere NSW 2116. Please wait until we confirm that your order is ready. Orders are held free for seven days from the dispatch date; after that, storage is A$20 per pallet space per week.
What if I need help with a return or warranty?
Contact us with your order number, product details and a description of the issue. Returns and warranty outcomes depend on the product, the reason for the request, the applicable terms and your rights under Australian Consumer Law.