Frequently Asked Questions

Most orders are prepared and dispatched within 24 business hours. If you need a customised dispatch date, our team can arrange this — simply contact us after placing your order.

Can I collect products myself?

Small Orders

Yes — collection is available from our Besten Home Rydalmere Warehouse (Unit A, 283 Victoria Road, Rydalmere NSW 2116). Provide your contact details and a consultant will schedule your pick-up time.

Bulk Orders (100kg+)

Warehouse collection hours:

Mon–Fri: 9:30am–4:00pm

Sat: 10:00am–3:00pm

Send us your preferred date and time.

Track your order anytime via your Besten Home account page. You will also receive an email with a tracking link once your order is dispatched.

Most tile products display live stock quantities. Other items show “In Stock,” but availability may vary.

If an item becomes unavailable after ordering, we will:

Issue a refund

Offer a similar replacement (with your approval)

For immediate stock checks, email sales@bestenhome.com.au.

Yes — free holding for 30 days after dispatch. After 30 days: $50/week per pallet space. Orders held beyond 30 days cannot be returned due to change of mind.

Check your order immediately upon delivery. If incorrect or damaged:

Contact us within 48 hours at 1300 155 377

Provide your order number and photos

No — drivers cannot enter your premises. If ATL (Authority to Leave) is approved, items may be left in a secure location. If no safe location is available, redelivery may be required (fees may apply).

Use the delivery calculator on:

Each product page

Cart page

Checkout page

Enter your postcode for instant quotes.

Estimated Delivery Time

Metro: 5–7 business days Regional: 7–14 business days Remote areas may require depot collection.

Free Delivery Eligibility

See Besten Home Delivery Terms & Conditions.

AUSTRALIA-WIDE SHIPPING & INTERNATIONAL ORDERS

We ship Australia-wide. International shipping is not available.

You will receive a tracking number via email.

Yes — contact us within 24 hours of placing your order.

We aim to ship all items together. However, items like Nero tapware or custom vanities may ship separately.

Split deliveries can be arranged — additional fees may apply.

Unclaimed Order Policy

Orders not collected within 60 days will be cancelled. Special orders are non-refundable once cancelled.

Pickup Location

Unit A, 283 Victoria Road, Rydalmere NSW 2116. Pickup available Mon–Sat.

Yes — payments are processed through Braintree (PayPal), a Level 1 PCI DSS compliant provider. Besten Home does not store credit card details.

EXPEDITED SHIPPING

Items marked “In Stock” can be dispatched within 1–2 days. For urgent orders, contact our team.

The best way to choose your tile is to see it in your own space. Our sample service helps you make confident decisions.

You will receive hand-cut sample pieces (typically around 100×100mm). These samples provide a clear reference for:

Colour

Texture

Finish

Thickness

They are not full-size tiles.

Claims must be lodged within 2 business days of delivery. Provide:

Photos of pallet

Photos of broken boxes

Original packaging

Claims cannot be accepted after tiles are installed.

Most orders cannot be changed after checkout. If possible, a restocking fee will apply.

Custom items cannot be changed after 24 hours.

PRODUCT WARRANTIES

All products sold by Besten Home include warranties and after-sales support. Installation must be performed by a licensed tradesperson.

Warranty details are available on each product page under Warranty & Returns.