Shipping Policy

Free shipping is available for online orders delivered within Greater Sydney.

Free shipping applies to online orders over $1,600 (GST included) for most product categories.

Excluded from Australia-wide free shipping:

Mixed orders containing tiles and free-shipping items will still receive free shipping on eligible items.

Large, bulky, or pallet-only items may require a custom freight quote. Start a Live Chat (bottom-right icon) for an instant quote.

Delivery timeframes are estimates and counted in business days from the date of dispatch, not the date of order. Actual delivery times depend on the courier.

Remote areas may require collection from a local depot or Australia Post outlet if door-to-door delivery is unavailable.

You’ll receive an Order Confirmation Email immediately after checkout.

Please allow 0–3 business days for processing. Most orders ship within 24 hours.

Once dispatched, you’ll receive an email with tracking details.

Some delays are outside our control:

Extra charges may apply when:

These charges are:

No surprises.

If nobody is available during the agreed delivery window:

Please ensure you or an authorised person is present at the scheduled time.

Unit A, 283 Victoria Road, Rydalmere NSW 2116

Orders can be held for up to two weeks from the selected dispatch date.

If an order is not collected within the hold period, stocking or storage fees may apply. Customers will be notified before any charges are added.

Orders not collected within 60 days of the selected dispatch date will be automatically cancelled.

Special orders (custom, pre-order, or non-stock items) unclaimed for 30 days are non-refundable once cancelled.

You will receive:

Pick-up is available from Melbourne and Brisbane logistics depots for selected products. Availability varies by product category.

Some brands — including Nero — may ship directly from the manufacturer’s warehouse. This ensures faster dispatch and improved stock availability.

For large orders or special delivery requirements:

Pallet deliveries use a tailgate truck. If a forklift is available at the delivery address, please notify us.

Delivery does NOT include:

Even if a loading dock is available, delivery may not be possible if:

Customers must ensure the delivery address is:

If delivery cannot be completed due to site conditions:

If an item sells out just after you order, we’ll email you with three options:

Your 365-day return period begins on the day you receive the back-ordered item — not the purchase date.

Our full returns policy — including the 365-day return window, restocking fees, and custom-order exclusions — is available on our Returns & Refunds page.