Warranty Notes

Notes

• Besten Home provides warranty terms that go beyond standard industry requirements. Our warranty framework is designed to offer customers additional protection, clearer claim processes, and extended coverage options compared to basic statutory obligations. This ensures greater confidence and long‑term support for all eligible products.
• Warranty periods and conditions vary depending on the product category. Different materials, product types, and installation requirements naturally require different warranty structures. For example, tapware, basins, toilets, showers, accessories, and stone products may each have unique warranty durations, care requirements, and claim conditions. Customers should always refer to the specific warranty information provided for each product.
• This guide applies exclusively to products installed and used in domestic residential buildings. Products used in commercial, industrial, rental, or high‑traffic environments may be subject to different warranty terms or may not be covered under the residential warranty at all. Residential use refers to private homes, including owner‑occupied and standard residential dwellings.
• Proper installation and maintenance are essential for warranty validity. All products must be installed by licensed tradespeople and maintained according to Besten Home’s care instructions. Incorrect installation, misuse, or use of harsh cleaning agents may void the warranty.
• Your rights under Australian Consumer Law remain fully protected. The warranties offered by Besten Home are additional benefits and do not replace or reduce your statutory consumer rights. Customers are entitled to remedies for major failures and reasonable compensation for foreseeable loss or damage.