Warranty Claim

Our after-sales team is here to help. If you have an issue or have noticed a defect with one of our products, please submit the Besten Home Warranty Claim Form below.

Before completing the form, ensure you have:

• A copy of your original purchase receipt
• Plumbing installation receipts (where applicable)

Product maintenance & care: Clean with mild liquid detergent or soap and water. Do not use cream cleaners or citrus-based cleaning products, as they are abrasive. Damage from unsuitable cleaners is not covered under warranty.

Claim procedure: Most products include a 5-year warranty; some include extended warranty — check the product listing for the exact period. Once Besten Home receives your completed claim form along with purchase and plumbing installation receipts, our team will contact you within 24 hours.

After submitting, email supporting documents (tax invoice, receipts, photos or short videos) to afterservice@bestenhome.com.au. Warehouse: Unit A, 283 Victoria Road, Rydalmere NSW 2116, Australia.