Tile Warranty

BESTEN HOME Pty Ltd provides a Lifetime Warranty on our comprehensive range of wall and floor tiles, guaranteeing protection against manufacturing defects and supporting long‑lasting performance when installed on walls or floors. This Lifetime Warranty applies to purchases made from 1 January 2024 onward, subject to the terms and conditions below.

A. Warranty Coverage

This Lifetime Warranty protects against:

• Cracking
• Surface delamination
• Fading
• Warping
• Expansion and contraction

B. Eligible Products

The Warranty applies only to eligible BESTEN HOME tile products. It excludes:

• Natural Stone
• Custom‑fabricated pieces (e.g., bullnoses, niches, stair treads)

C. Domestic Use Only

This Warranty is valid only for standard residential/domestic installations. Commercial properties or commercial‑grade applications are not covered.

D. Non‑Transferable Warranty

The Warranty applies solely to the original purchaser. If the property is sold, the Warranty ends. Subsequent owners receive the tiles “as is.”

E. Pre‑Installation Visible Defects

BESTEN HOME is not responsible for:

• Tiles with visible defects identified before installation
• Incorrect tiles or batches supplied but not checked prior to installation

All visible issues must be identified before tiling begins.

F. Installation Standards Requirement

To qualify for Lifetime Warranty coverage:

• Tiles must be installed according to Australian Standards
• Warranty applies only to the tiles themselves
• Installation workmanship, adhesives, grouts, waterproofing, and other materials are not covered

For installation material warranties, refer to the respective suppliers.

G. Warranty Exclusions

This Lifetime Warranty does not cover damage caused by:

• Structural movement
• Normal wear and tear
• Incorrect installation
• Poor maintenance
• Accidents, misuse, or abuse

BESTEN HOME reserves the right to determine whether a defect is valid.

Slip resistance is not covered, as cleaning and maintenance can alter tile surfaces over time. For higher slip resistance, ask us about High Performance Glaze options.

H. Requirement to Retain Spare Tiles

Customers must retain the lesser of:

• 10% of the total tiled area, or
• 3 boxes of tiles

This ensures future repairs can be completed without re‑tiling the entire area.

I. Limitation to Defective Product Only

The Warranty is strictly limited to the defective tile product itself.