Eligible BestenHome wall and floor tiles purchased from 1 January 2024 carry a Lifetime Warranty against manufacturing defects, subject to these conditions. “Lifetime” means while the original purchaser owns the tiles at their original residential installation.
Eligibility
The warranty applies only to eligible BestenHome tile products used in a residential installation. Natural stone, custom-fabricated pieces and commercial installations are excluded. Proof of purchase is required.
Installation and inspection
Tiles must be inspected before installation and installed in accordance with applicable Australian Standards and product instructions. Visible defects, incorrect products or batch issues must be reported before installation. Installation workmanship, substrate, waterproofing, adhesives, grout and movement joints are not covered by this product warranty.
Exclusions
The warranty does not cover structural movement, normal wear, incorrect installation, poor maintenance, accidents, misuse, abuse or changes to slip resistance caused by use or maintenance. Keep reasonable spare tiles for future repair.
Remedy
Assessment and any remedy are limited to eligible defective tile product, subject to applicable law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact BestenHome with proof of purchase, product details, installation records and clear evidence before removing installed material.