Privacy Information

BESTEN HOME — Privacy Policy

Last updated: July 23, 2026

BESTEN HOME operates this website, online store, and all related content, features, tools, products, and services (the “Services”). Our platform is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, interact with our Services, make a purchase, or communicate with us. If any part of our Terms of Service conflicts with this Privacy Policy, this Privacy Policy governs how your personal information is collected, processed, and disclosed.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymised or de‑identified data.

Depending on how you interact with the Services and applicable laws, we may collect:

Contact Information

Name, billing and shipping address, phone number, email address.

Financial Information

Credit/debit card details, payment account numbers, transaction details, payment confirmations.

Account Information

Username, password, security questions, preferences, settings.

Transaction Information

Products viewed, added to cart, wish listed, purchased, returned, exchanged, or cancelled.

Communications

Information you provide when contacting customer support or communicating with us.

Device Information

Browser type, device identifiers, IP address, network connection details.

Usage Information

How you interact with our website, navigation behaviour, and activity on the Services.

2. How We Collect Personal Information

We may collect personal information from:

• Direct interactions — creating an account, placing an order, contacting us.
• Automatic collection — cookies, device data, browsing activity.
• Service providers — technology partners who process data on our behalf.
• Business partners or third parties — where permitted by law.

3. How We Use Your Personal Information

Provide, Tailor & Improve the Services

We use your information to:

• Process payments and fulfil orders
• Manage your account
• Arrange shipping, returns, and exchanges
• Send account notifications
• Recommend products
• Improve and personalise your shopping experience

Marketing & Advertising

We may send promotional emails, SMS messages, or postal mail, and show personalised ads based on your activity.

Security & Fraud Prevention

We use your information to:

• Authenticate your account
• Detect and investigate fraud or malicious activity
• Maintain a secure shopping environment

Customer Support

We use your information to respond to enquiries and maintain our relationship with you.

Legal Compliance

We may use your information to comply with laws, respond to legal requests, or enforce our policies.

4. How We Disclose Personal Information

We may share your information with:

Shopify & Service Providers

Including IT support, payment processors, analytics providers, customer support, cloud storage, fulfilment partners, and shipping carriers.

Business & Marketing Partners

For advertising and promotional purposes. Their use of your information is governed by their own privacy policies.

Third Parties at Your Direction

For example, when shipping products or using social media integrations.

Affiliates & Corporate Group

Where necessary for business operations.

Business Transactions

Such as mergers, acquisitions, or bankruptcy proceedings.

Legal Requirements

To comply with subpoenas, search warrants, or protect our rights and users.

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to operate and improve the platform. Information you submit may be transferred to Shopify and third parties located outside your country.

Shopify may also use enhanced features that analyse data from your interactions with BESTEN HOME and other merchants. In these cases, Shopify is responsible for processing your personal information.

To learn more, visit the Shopify Consumer Privacy Policy or exercise your rights through the Shopify Privacy Portal.

6. Third‑Party Websites & Links

Our Services may link to external websites. We are not responsible for the privacy, security, or accuracy of information on third‑party sites. Information shared on public or social platforms may be visible to others.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. We do not “sell” or “share” personal information of individuals under 16 years of age.

If you believe a child has provided information, contact us to request deletion.

8. Security & Retention

While we implement security measures, no system is completely secure. Avoid sending sensitive information through unsecure channels.

We retain personal information only as long as necessary to:

• Maintain your account
• Provide Services
• Meet legal obligations
• Resolve disputes
• Enforce policies

9. Your Rights & Choices

Depending on your location, you may have rights to:

• Access / Know your personal information
• Delete your personal information
• Correct inaccurate information
• Portability — receive a copy or transfer your data
• Manage communication preferences — unsubscribe from marketing emails

You may exercise these rights through the Services or by contacting us.

We may need to verify your identity before processing requests. You may appoint an authorised agent to act on your behalf.

We will not discriminate against you for exercising your rights.

10. Complaints

If you have concerns about how we process your information, contact us. Depending on your location, you may also lodge a complaint with your local data protection authority.

11. International Transfers

Your information may be transferred, stored, or processed outside your country. For transfers from the EEA or UK, we rely on approved mechanisms such as Standard Contractual Clauses.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will update the “Last updated” date and provide notice where required.

13. Contact Us

If you have questions or wish to exercise your privacy rights, contact:

BESTEN HOME Phone: 1300 155 377 Email: shop@bestenhome.com.au Address: Unit A, 283 Victoria Road, Rydalmere NSW 2116