Extended Care Plan

Product Disclosure Statement (PDS)

1. About This Document

This Product Disclosure Statement (PDS) contains important information about the Besten Home Extended Care Plan. It is designed to help you understand the plan’s features, benefits, exclusions, and costs before making a purchase decision.

Please read this PDS carefully and consider whether the Extended Care Plan is suitable for your needs. If you have any questions, contact Besten Home before purchasing.

Important: The Extended Care Plan is a paid add‑on and must be purchased together with an eligible Besten Home product. It does not replace or override your rights under Australian Consumer Law.

2. Key Information Summary

The table below provides an at‑a‑glance comparison of the three plan tiers.

Feature	Essential	Advantage	Ultimate
Extended Warranty	+5 Years	+10 Years	+15 Years
Transit Damage (Section 4)	Up to $500	Up to $3,000	Up to $10,000
On‑Site Support (Section 5)	—	—	3 Years

3. Eligibility

3.1 Who Can Purchase

The Extended Care Plan is available to customers who purchase eligible Besten Home products for residential use within Australia.

3.2 Conditions

(a) The plan must be purchased together with an eligible Besten Home product. (b) Proof of purchase is required for all claims. (c) The plan applies only to the original purchaser and is non‑transferable. (d) Products must be installed by a licensed plumber, electrician, or qualified tradesperson in accordance with Australian standards and manufacturer instructions.

4. Extended Warranty Coverage

4.1 What Is Covered

The Extended Care Plan extends the standard Besten Home warranty period as follows:

• Essential: +5 years
• Advantage: +10 years
• Ultimate: +15 years

4.2 Scope of Coverage

During the extended warranty period, coverage applies to the same manufacturing defects and product faults covered under the standard Besten Home warranty. All terms, limitations, exclusions, and conditions of the standard warranty continue to apply.

5. Transit Damage Coverage

5.1 Applicability

Transit damage coverage is included in all plan tiers. It applies to physical damage sustained during delivery by Besten Home or its authorised carriers.

5.2 Definition of Transit Damage

Transit damage includes, but is not limited to: cracks, chips, dents, scratches, deformation, and missing or damaged components resulting from the delivery process.

5.3 Coverage Limits

• Essential: up to $500
• Advantage: up to $3,000
• Ultimate: up to $10,000

Coverage cannot exceed the product’s retail price at the time of purchase.

Each Extended Care Plan includes one (1) transit damage claim only. Once resolved, no further transit damage claims may be made under the same plan.

5.4 Reporting Requirements

To make a transit damage claim, customers must:

(a) Report damage within the required timeframe:

• Essential: within 24 hours
• Advantage: within 72 hours
• Ultimate: within 7 days

(b) Provide photographic evidence of the product and packaging. (c) Ensure the product has not been installed prior to submitting the claim.

5.5 Remedies

Upon acceptance of a valid claim, Besten Home will repair, replace, or provide a substitute product of equivalent specification at its discretion.

If the original product is discontinued, Besten Home will supply a comparable product of similar specification, functionality, and value.

6. On‑Site Support (Ultimate Only)

6.1 Availability

On‑site support is available exclusively under the Ultimate plan for three (3) years from the date of purchase.

6.2 Service Inclusions

• On‑site product assessment and inspection
• On‑site repair services where applicable

6.3 Access Requirements

Access to the installation site must be safe and compliant with relevant standards. Besten Home may decline attendance if access conditions are unsuitable.

7. Pricing

Plan pricing is based on the product’s retail price at the time of purchase. All prices include GST.

Product Price Range	Essential	Advantage	Ultimate
≤ $500	$18	$25	$38
$501 – $1,500	$45	$68	$98
$1,501 – $3,000	$65	$88	$128
$3,000+	$88	$158	$218

Besten Home reserves the right to adjust pricing tiers and product classifications.

8. Exclusions

The Extended Care Plan does not cover:

(a) Products used for commercial or non‑residential purposes. (b) Products not installed by licensed tradespeople or not installed correctly. (c) Damage caused by misuse, abuse, neglect, or lack of maintenance. (d) Damage to surrounding structures or furnishings. (e) Transit damage to self‑collected products. (f) Transit damage not reported within the required timeframe. (g) Damage occurring after delivery has been accepted. (h) Products installed before a transit damage claim is submitted. (i) Cosmetic imperfections not affecting function or structural integrity. (j) Normal wear and tear.

9. How to Make a Claim

Step 1 — Submit Your Claim

You may submit a claim via:

• Online: www.bestenhome.com.au/pages/warranties-and-services (bestenhome.com.au)
• Phone: 1300 155 377
• Email: aftersales@bestenhome.com.au

Provide proof of purchase, photos of the product and packaging, and a description of the issue.

Step 2 — Assessment

Besten Home will inspect and assess your claim. Additional information or inspection may be required.

Step 3 — Resolution

Besten Home will determine the appropriate remedy: repair, replacement, or substitute product. If discontinued, a comparable product will be provided.

10. Definitions

• Extended Care Plan: The Besten Home Extended Care Plan described in this PDS.
• Standard Warranty: The standard Besten Home warranty applicable at purchase.
• Extended Warranty Period: Additional warranty time provided under the selected plan.
• Transit Damage: Physical damage occurring during delivery.
• Residential Use: Use in a private dwelling.
• On‑Site Support: Service provided at the installation location under the Ultimate plan.

11. General Terms

11.1 Commencement The plan begins on the product purchase date.

11.2 Non‑Transferable Applies only to the original purchaser and product.

11.3 Non‑Refundable The plan is non‑refundable once activated.

11.4 Warranty Continuation Standard warranty terms continue during the extended period.

11.5 Amendment Besten Home may amend terms for future purchases.

11.6 Single Claim Entitlement Each plan allows one claim only. Once resolved, the plan is considered fully utilised.

12. Your Rights Under Australian Consumer Law

Nothing in this PDS excludes or modifies your rights under Australian Consumer Law.

You are entitled to a replacement or refund for major failures and compensation for foreseeable loss. You are entitled to repair or replacement if goods fail to meet acceptable quality standards.

13. Contact Information

Email: aftersales@bestenhome.com.au

Website: www.bestenhome.com.au

Claims & Warranties: www.bestenhome.com.au/pages/warranties-and-services (bestenhome.com.au)

For claims, warranty enquiries, or questions about this PDS, please contact Besten Home.

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